Terms & Conditions

1. Agreeing to these terms

These terms apply when you book or use our grooming or cat boarding services, buy from our boutique, or use this website. In these terms, “Mostlyfur”, “we” and “us” mean Mostlyfur, 1st floor, Newton's Villa, Kudal, Porta Vaddo, above House of Barbecue, Siolim, Goa 403517. “You” means the pet owner, or the person who brings a pet to us or makes a booking or purchase.

By booking with us, bringing your pet to us, or buying from us, you confirm that you have read, understood and accept these terms and our Privacy Policy. If you don't agree, please don't use our services.

If you bring in a pet that isn't yours, you confirm that you have the owner's authority to agree to these terms on their behalf.

2. Your consent when you use our services

By availing any of our services, you give us your consent to:

• Handle, groom and care for your pet as we professionally judge best — including bathing, drying (with hand or cage dryers), brushing, de-matting, clipping, scissoring, nail trimming, ear cleaning and hygiene trims.
• Shave or clip short a matted coat. Severe matting can't always be brushed out humanely. Shaving can reveal pre-existing skin problems and may cause redness, irritation or itching afterwards; these are known risks of de-matting.
• Use safe restraints — such as grooming loops, muzzles, cones or towel wraps — when we feel it is needed for the safety of your pet or our team.
• Stop a session partway if your pet becomes too stressed, aggressive or unwell to continue safely. You will be charged for the work completed.
• Seek veterinary care in an emergency. If your pet needs urgent attention while with us and we can't reach you or your emergency contact quickly, we may take your pet to a veterinarian of our choice and authorise the treatment the vet considers necessary. All veterinary, transport and related costs are payable by you.
• Treat or isolate pets with fleas, ticks or parasites found during a visit or stay, and charge for that treatment and any extra cleaning required.
• Photograph and film your pet while in our care and use those photos and videos on our website, social media and other marketing, without payment to you. If you'd rather we didn't share images of your pet, just tell us when you book.
• Contact you on WhatsApp, phone, SMS or email about your bookings, your pet's care, reminders and occasional offers. You can opt out of offers at any time.
• Collect and use your personal information and your pet's information as described in our Privacy Policy.
• Be recorded on CCTV, where installed on our premises, for the safety and security of pets, customers and staff.

3. Our right to refuse service

We reserve the right to refuse, decline, postpone or stop any service or sale, to anyone, at any time — before a booking, at drop-off, or partway through — at our sole discretion and without having to give a reason. We usually do this only when we feel it's in the best interest of a pet, our team, or other animals and customers in our care, for example where:

• a pet appears unwell, injured, pregnant, elderly or frail in a way that makes the service unsafe;
• a pet shows aggressive behaviour, or is too stressed to be handled safely;
• a pet has fleas, ticks, a skin condition or a suspected contagious illness;
• vaccination or health records required for boarding are missing or out of date;
• a customer is abusive, threatening or disrespectful to our team; or
• a customer has previously broken these terms or left payments unpaid.

If we stop a service partway, the work completed up to that point is chargeable.

4. Your responsibilities

You agree to:

• Tell us honestly, before each visit or stay, about your pet's age, health, medical conditions, medication, allergies, recent surgery, pregnancy, behaviour (including any history of biting, scratching or aggression) and any previous bad reactions to grooming.
• Keep your pet's vaccinations, deworming and flea/tick prevention up to date.
• Bring and collect your pet on time, on a leash or in a secure carrier.
• Keep your phone reachable and share an emergency contact while your pet is with us.
• Treat our team and other customers with courtesy.

You are responsible for any injury, loss or damage your pet causes to our staff, other animals, customers or our property, and you agree to indemnify us against any claims, costs or losses arising from it, or from information you gave us that was incomplete or untrue.

5. Grooming

• Grooming is offered at our Siolim salon only, by appointment. We do not offer home grooming.
• Prices quoted are estimates. The final price depends on your pet's size, coat condition, matting and temperament, and may include extra charges for de-matting, flea or tick treatment, or extra handling time.
• If you arrive more than 15 minutes late, we may shorten the service or reschedule it, and the booking may still be charged.
• Grooming involves sharp tools and a live, moving animal. Despite every care, minor nicks, clipper irritation or razor burn can occasionally happen, particularly with matted coats, skin folds, warts, moles or nervous pets. Older pets and pets with health conditions are groomed at your own risk, as grooming can bring on or reveal underlying conditions.
• Haircut styles are interpreted by our groomers within what your pet's coat and temperament allow, and coats grow back. We don't guarantee an exact look.
• If you're unhappy with an aspect of the groom, please tell us before leaving or within 24 hours. Where something can reasonably be fixed, we may offer a touch-up at our discretion. This doesn't entitle you to a refund.

6. Cat boarding

• Boarding is currently for cats only. Stays must be booked in advance and are subject to availability.
• Every cat must have up-to-date vaccinations and be free of fleas, ticks and contagious illness. You must show valid vaccination records at check-in; we can refuse a stay without them.
• Please share feeding, medication and routine instructions in writing. We will follow them as closely as we reasonably can, but we are not responsible for the effects of medication you have supplied or prescribed.
• Boarding can be stressful for some cats, even in a calm environment. Changes in appetite, litter habits, weight or behaviour, and stress-related illness, can occur. These are natural risks of boarding and you accept them.
• Food, bedding, toys, carriers and other belongings you leave with us are kept at your own risk.
• Collections later than agreed may be charged as extra hours or an extra day. Your cat will only be handed over to you or a person you have named at check-in.
• All outstanding charges, including any vet bills or extra services, must be paid in full at pick-up before your cat goes home.
• If a cat is not collected within 7 days of the agreed pick-up date and we have been unable to reach you or your emergency contact, the cat will be treated as abandoned. We may then rehome it or hand it over to an animal shelter or rescue, and you remain liable for all boarding, care and other costs incurred.

7. Boutique purchases

• Please check products, sizes and fit before paying. All sales are final.
• Products are used at your own risk. Always follow label instructions, patch-test where sensible, and check with your vet about diet, supplements or products for pets with allergies or health conditions. We are not responsible for allergic or adverse reactions.
• Toys and accessories should be used under supervision and replaced when worn. We are not responsible for damage or injury from chewing, swallowing or misuse.
• Prices and stock can change without notice.

8. Payments, cancellations & no-refund policy

We do not offer refunds on any service or product, except for a boutique product that was past its expiry date when you bought it from us.

Expired products

If a product you bought from us was already past its printed expiry date at the time of purchase, bring it back to our store with your bill within 7 days of purchase and we will refund it or replace it. Products that expire after the date of purchase are not covered.

Services

• Payment is due when the service is completed, or as agreed when you book.
• We may ask for an advance to confirm a booking, especially for boarding. Advances are non-refundable.
• If you need to change a booking, please tell us at least 24 hours ahead. We may, at our discretion, let you move an advance to a new date. No-shows and late cancellations forfeit any advance and may be charged.
• Services that have been performed, wholly or partly, are not refundable, including where a session was stopped for the reasons in section 3.
• Our prices may change from time to time. The price confirmed at booking applies.

9. Limitation of liability

We take great care with every pet. However, to the fullest extent permitted by law, we are not liable for any illness, injury, loss or death of a pet, or any loss or damage to your belongings, that is not caused by our proven negligence. This includes conditions that were pre-existing, not disclosed to us, or that are natural risks of grooming or boarding described above.

Where we are found liable, our total liability for any claim is limited to the amount you paid us for the specific service or product the claim relates to. We are not liable for indirect or consequential losses.

Any concern or complaint must be raised with us within 24 hours of collecting your pet, with photos where possible, so that we can look into it properly.

10. Using this website

The content, photos, logo and branding on this website belong to Mostlyfur and may not be copied or reused without our written permission. We try to keep information on the site accurate, but services, prices and hours can change, so please confirm details with us when you book.

The site links to third-party services such as WhatsApp and Google Maps. We are not responsible for their content or how they handle your information.

11. Changes, governing law & disputes

We may update these terms at any time by publishing a new version on this page. The version in force on the date of your booking or purchase applies.

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in North Goa, Goa.

If any part of these terms is found to be unenforceable, the rest continues to apply. Nothing in these terms takes away rights you have by law that cannot be excluded.

12. Contact us

Questions about these terms? Reach us at pets@mostlyfur.com or +91 91756 90509 (call or WhatsApp), or visit us at 1st floor, Newton's Villa, Kudal, Porta Vaddo, above House of Barbecue, Siolim, Goa 403517.